Returns & Exchanges
At RENNAI, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we accept returns of unopened and unused products within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship Your Items
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing