Frequently Asked Questions
Everything you need to know about RENNAI products, shipping, and our commitment to your beauty routine.
Are RENNAI products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and prioritize clean, non-irritating ingredients. However, we recommend performing a patch test on a small area of skin before full application.
How can I track my order?
Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number on our 'Track Order' page to see real-time updates on your delivery.
Does RENNAI test on animals?
Absolutely not. RENNAI is proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a store credit or exchange, even if it has been opened.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but typically range from 7-14 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.